The Influence of Corporate Culture on Organisational Change and Workers Discretionary Behaviour

Abstract

This study investigates the influence of corporate culture on organisational change and workers discretionary behaviour in Nigerian hospitality firms. Cross-sectional research survey was employed. One hundred and forty copies of questionnaire were administered to hotel managers, supervisors and front desk officers. Kendall coefficient of concordance (tau_b) was used to analyse hypotheses one and two while Pearson partial correlation was used to analyse the moderating influence of corporate culture. It was found that corporate culture positively moderated the relationship between organisational change and workers discretionary behaviour in Nigerian hospitality firms. It was also revealed that none of the previous studies showed any moderating role of corporate culture on the relationship between organisational change and workers discretionary behaviour. The study concludes that organisational change measured in terms of workers participation and workers involvement enhances workers discretionary behaviour as a result of the culture of the organisation. Thus, since hospitality industry is a major contributor to Nigeria’s economic development, the need for managers to understand the nature of change and strategies for overcoming resistance to planned change in order to improve workers discretionary behaviour.