A Relationship between Service Quality of Art and Science Colleges and Performance of Faculties-A Study with Reference to Chennai City

Abstract

In higher education, reputation of colleges depends upon its service quality in terms of discipline, knowledge and students behavior. Service quality in colleges is not a unique aspect, but it is a combination of stake holders’ efforts and their dynamic role. The stakeholders namely teachers, students and parents are required to give their maximum co-operation to the higher educational institutions to reach their point of culmination of service quality. The researcher used convenience sampling method to collect the respondents from college teachers of arts and science colleges in Chennai under the affiliation of University of Madras. Totally the researcher circulated 600 questionnaire, 20 each in 30 arts and science colleges. Among these 600 respondents, the researcher is able to met only 522 reliable sample. Hence, the sample are of the research is 522. K-means cluster analysis classified the single unit into heterogeneous groups and non parametric chi –square analysis is subsequently used to find the relationship between service quality of arts and science colleges and performance of college teachers.