THE EMPIRICAL STUDY ON CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF COMMERCIAL BANKS IN ZAMBIA Article Sidebar PDF Main Article Content LEENA JENEFA Senior Lecturer, DMI St Eugene University, Zambia. MONIKA . Lecturer, DMI St Eugene University, Zambia. Article Details Issue Vol 3 No 1 (2018): International Journal of HR & Organizational Management Insights & Transformations Section Articles