Work Overload and Workers Productivity in the Telecommunication Industries in Nigeria

Abstract

The study examines the relationship between work overload and workers productivity in the telecommunication industries in Nigeria. The research is a cross-sectional correlation survey with a population of 105 workers of the telecommunication industries under survey in Nigeria. Sample sizes of 83 respondents were determined from the population using Taro Yamane’s formula. The study made a combined use of both primary and secondary sources of data collection. On the other hand, secondary sources which include past literature were used to support the primary data. Out of 83 copies of the questionnaire administered, 77 copies were returned and used for analysis. Spearman’s rank order correlation coefficient and regression was used to test hypotheses as aided by Statistical Package for Social Science (SPSS) version 20. The findings of the study revealed that work overload positively and significantly relates with all measures of workers productivity and as such, its adoption will not only enhance workers productivity but also crave for increase in profitability. The study therefore recommends amongst that: organizational management should provide an enabling working condition that is stress-free for her workers, role description should be made clear to workers to avoid the uncertainty about his/her expectations that comes with an ambiguous role: and that attention is focused not only on organizations effectiveness but also on the employees’ health so they are motivated for increased performance that translates into the attainment or organizations set goals.