A Literature Review on Employee Retention in Star Category Hotels

Abstract

The group of individuals that comprise an organization's workforce, business sector, industry, or economy is known as human resources (HR). HR seeks to draw in, inspire, and match workers with ideal roles in hotel industry.  One of the biggest challenges facing the hospitality sector is employee retention. With customer service being the cornerstone of the hotel industry, staffs are in the front lines when it comes to reputation, which can make or destroy firms in this sector. Because of this, the function of human resources are crucial for organizations in the hospitality sector.

Poor employment practices are prevalent in the hotel business, as seen by the high employee attrition rate of 73.8% in 2019. A healthy attrition rate, however, is thought to be between 10% and 13%. The success of the Indian hotel sector ultimately depends on the effective management of its workforce, which is a cause for concern.

This study will show to comprehend the employee retention in the hospitality industry& to understand the impact of monetary benefits on employees. The results of the study show that employees place the highest value on implemented HR policies related to training and development, employee security and well-being, performance reviews, and employee appreciation.