Examining the Impact of Human Resource Practices on Organizational Culture in 5-Star Category Hotels of Delhi NCR

Abstract

The organizational culture of hotels is greatly impacted by the HR policies used there, and this has a significant impact on the establishments' overall success and long-term viability. The study’s primary objective is to analyze the impact of HR practices on organizational culture. Structured questionnaire was framed to collect data from the employees of 5-star category hotels of Delhi-NCR. Structured questionnaire was framed using Google forms and distributed to respondents using online platforms. Convenience sampling technique were used for the collection of the data. Total of 100 valid responses were found. Descriptive statistics were used for the analysis of the data.The findings of the first objective revealed that top 5 features which are highly influenced by HR practices of the hotels in the order of importance are: The performance evaluation process in our hotel aligns with the values and goals of our organizational culture, HR practices foster a sense of pride and identity among employees with regard to the organizational culture, HR practices actively promote diversity and inclusion within the organizational culture, HR practices effectively address and resolve conflicts to maintain a harmonious organizational culture and The HR practices in our hotel effectively communicate the organizational values and mission. Second objective of the study suggested important measures to professionals of HR department of hotel industry to enhance their organizational culture.