A STUDY ON IMPORTANCE OF EFFECTIVE LISTENING AT WORKPLACE

Abstract

Listening is the important aspect of communication that has been paid less attention by communication experts now a days, which is very useful in day to day life even at work place. Listening and hearing considered as same but it can be easily differentiated. Good listening involves deep understanding of speaker or sender message as well as emotions, which leads to best interpersonal relationship. Effective and good listening reduces conflict, increases trust and get knowledge how to inspire and motivate others at workplace or in any of interpersonal relationship. It is a habit which is mostly ignored by people because of illusion that they are good listeners. Effective listening at workplace improves formal and informal relationship with your co-workers and increase work efficiency. Good interpersonal relationship at workplace turns out to be a motivational factor for better work performance. In communication we are much bothered about language which is only one part of the communication but effective communication is impossible without effective listening. Type of listeners we come across in our day to day life. Passive listeners are not concerned about speaker intention, feelings and emotions. While active listener care about speaker emotions, feeling and therefore they possess patience levels, they ask question to clarify, they focus on speaker. It means that non verbal communication helps much in active listening. This paper deals with importance of effective listening at workplace. Purposive sampling under non-probability sampling technique applied. Survey method with questionnaire tool has been used for collecting data from 123 respondents of different educational organizations in Bhopal. Research concluded that lack of effective listening affects their formal and informal relationship at workplace. This research also suggested that effective listening helps them to understand work culture.