A Study of Sustainable Eco-Friendly Practices in Housekeeping Department of 5-Star Hotels in Delhi

Abstract

The hospitality industry is perhaps the greatest industry on the planet. Hotels offer convenience, cafés, spa and health administrations, bars, eateries, clubs, and diversion administrations, nonstop, for every one of the times of the year. This has a high natural effect as far as contamination, squander age and ozone harming substances.

The development towards maintainability has extended across the globe, in all fields. Government and Non-Government associations, enterprises, just as shoppers are progressively zeroing in on the need to exist in concordance with their environmental factors and diminish their ecological impression. The idea of maintainability has started to acquire energy in the hotel industry also.

Cutting edge voyagers have gotten cognizant about their carbon impression; and are progressively being attracted to remain in hotels, which are climate cognizant. Thus today, we track down that a ton of hotels are fusing green practices in their everyday tasks, to take into account the need of these voyagers, just as to do their touch, for the climate.

Delhi city is quite possibly the main urban areas in INDIA. There are a ton of corporate and business explorers stopping by for a couple of days. There have been many star classification hotels having a place with worldwide gatherings that have come up in Delhi locale in the new thousand years.

This research presents how green practices are overseen by hotels and resorts in Delhi district.

This research focuses on the following objectives & seeks to find out-

1. The extent of implementation of green practices in the hotel industry today.


2. The management involvement in implementation of these practices in two-to-five-star hotel and resorts in Delhi Region.


3. The various types of green /eco-friendly practices carried out in all operating departments of the hotel such as Front Office, Housekeeping, Kitchen and Food & Beverage Service, as well as the allied areas.


4. Whether any special kind of training is given to the hotel staff to carry out these initiatives.


5. The degree of costs involved in implementing these practices initially.


6. Whether this investment in implementing these practices is justified, in terms of CSR initiatives, turnover & popularity of the hotels.


7. If in the long run, these initiatives end up being cost effective for the hotel operations, overall.


8. Whether the implementation of such practices is a deciding factor for customers to stay at such properties.


9. If there is government support for such kinds of environment-friendly initiatives carried out.


10. The various certifications existing for such practices globally as well as within the country and the number of hotels in this study that are aware of these and have applied for such certifications.


11. The effect of conducting such practices on the overall performance of the hotels.