THE IMPACT OF WORKPLACE INCIVILITY ON END OF WORK NEGATIVE AFFECT: MEDIATING ROLE OF ANGER AND MODERATING EFFECT OF EMOTIONAL STABILITY

Abstract

This study specifically aims at determining the association between workplace incivility and end of work negative affect by investigating the intervening role of anger and buffering role of emotional stability. The survey was completed by self-administered questionnaire and data was gathered from employees working in four public sector universities of Pakistan. The total sample size of data was 150. Results indicate that workplace incivility positively and significantly influences end of work negative effect. In addition, anger mediates between workplace incivility and end of work negative affect. Whereas emotional stability buffers the impact of workplace incivility on anger in a way that high emotional stability weakens the relationship of workplace incivility and anger. The implications of these findings are also discussed.