STRATEGIC LEADERSHIP IMPLEMENTATION AND SERVICE QUALITY IN MANUFACTURING INDUSTRIES IN NIGERIA

Abstract

The study looked at the effect of strategic leadership implementation and service quality in manufacturing industries in Nigeria. The population of this study consists of 32 employees of the said industries operating. The sample size covered 32 employees of the industries. The research data was gathered with a structured questionnaire. and the analysis done with the help of SPSS. The study found that Strategic Leadership Implementation (with culture and structure as sub-dimension) aspects of strategic leadership implementation relate positively and significantly with all the measures of service quality which includes, reliability and assurance. Therefore we conclude that; the strategic nature of the strategy implementation must not be downplayed. Hence, managers are expected to create a common interactional platform were views are commonly expressed and shared by all stakeholders to implementation. This will help managers to sufficiently clear ambiguous areas associated with policy or strategy crafting which will also hinder quality service delivery.