Employee Attrition Issues and Retention in Hotel Industry Vadodara: As a Case Study

Abstract

In today’s competitive business of hotel, industry success depends on manpower, money, machines and materials.Above-mentioned factors like money, machines, and materials are centred to the application and management of finance but when it comes to manpower it demands proper implementation of behavioural science techniques and appropriate treatment to the labour force which works in an organization. Though some of the organizations do handle their man power in a systematic way but such cases cannot often be seen in three, Four- and five-stars hotels of Vadodara. one of the major pointsis retention of employee. In a work-driven economy, the employer or higher authority who are emerging as a key competitive differentiator and retaining the talent has become a matter of superior to all others in the hotel industry in Vadodara.

This research is oriented towards finding out the reasons behind the low rate of retention by the HR department and a higher rate of attritions from employees by reaching to them in an organized way.

The area which has been coveredin Vadodara city of Gujaratstate for this research because being an industrial hub it attracts business tourists from across the world and the need to accommodate the tourist is fulfilled by the hotel industry of Vadodara. The hotel industry in Vadodara has been able to absorb labour force coming from different cities of Indiaand places nearby. Though it is absorbing the labour force, there have been constant problems and serious challenges for hotel industry to retain the staff for a longer period of time.

For this research, convenience sampling is considered for taking the data from five-star and four hotels from Vadodara and random sampling is considered for taking the data from employees who are currently working as well as ex-employees.

The output of the research willaware HR to acknowledge the reasons for attrition in a three to five-star category hotelof Vadodara and the importance of providing a healthy environment to workers to retain the employee on the basis of their experience, skills and hard work.