Job Satisfaction in Indian IT Sector-A Demographic Analysis

Abstract

Human resources play a vital role in organisational effectiveness. No matter how sophisticated and modern the business activities of an organisation become, it will be extremely difficult to sustain its growth and effectiveness unless human resources are complementary to its operations. This is all the more important in a service industry like banking, where a continuous improvement in service is a must to meet the rising expectations of the customer. The factors generating job satisfaction have broader implications for the employers, the social scientists, the policy makers and the employees. Job satisfaction results from the exchange between the demands and expectations of an organisation, and the workers’ expectations and personal objectives. Job satisfaction is the amount of overall positive effect or feeling that individuals have towards their jobs. In this paper an attempt is made to study the impact of demographic factor on Job Satisfaction.