EMOTIONAL INTELLIGENCE AS A MODERATOR OF WORK DEVIANCE BEHAVIOR AND ORGANIZATIONAL STRESS: A SYNTHETIC REVIEW

Abstract

This article presents a model linking reaction of organizational stress to work deviance behavior. Our model is based on the idea that work stress in particular leads to a behavior that violates norms of the organizations and affects the well-being of the organization and its members. In particular, we propose on the basis of review that emotional intelligence moderates employees’ work deviance behavior to organizational stress and their ability to cope with stress. It also proposes that people high on emotional intelligence deal better with stress whereas people low on emotional intelligence show more inclination towards both organizational and interpersonal deviance behavior as they are unable to cope with associated stress.