A Study on Hotel in India's Efficiency with Outsourcing Housekeeping Services

Abstract

The purpose of this research is to examine outsourcing in hotel cleaning departments, a relatively unexplored field, with a focus on Jaipur, India. The proliferation of three- and five-star hotels in Jaipur has led to an increase in the outsourcing of housekeeping services within the city's hospitality sector. Little is known about outsourcing in the Indian hospitality industry, particularly as it pertains to housekeeping services, despite its prevalence in many other sectors worldwide. Examining the effects of this trend on the housekeeping department is a secondary objective; the main objective is to determine what variables hotels consider when deciding to outsource. Motivation for this research comes from the rapid expansion of the hotel industry in Jaipur and the city's growing reliance on third-party cleaners. Three-, four-, and five-star hotels in Jaipur are the focus of this descriptive research. Data for the sample will be collected using an easy-to-understand online questionnaire. The hotel personnel will be surveyed using a Google Forms-published structured questionnaire that will be sent across various social media platforms such as WhatsApp, Instagram, email, and Facebook. By delving into the reasons for housekeeping outsourcing in Jaipur hotels and the consequences this has on operational dynamics and cost indicators, this research addresses a gap in the existing literature.